Question: A group of seven members of our extended family booked a last-minute, four-day cruise to the Bahamas aboard the Carnival just before Christmas. We booked late for a serious disease that requires medical clearance to go, and it is expected that the time together as a family. We had to go to Washington, DC, Orlando and Port Canaveral cruises, flying Florida
Unfortunately this weekend will be the blizzard of the decade in the middle of the Atlantic. Our flight was canceled on the morning of our departure, we spent hours trying to find a way to get to Florida, to no avail. Carnival call every day and finally told them she could not the boat due to bad weather.
Had not purchased travel insurance, but asked the representatives of the carnival, when we have our transfer fees on a future cruise. The representative noted that the carnival each call individually and encouraged us to weather reports and newspaper articles and send a letter to detail the experience. We sent the letter immediately in the next few weeks to confusing information as you followed imaginable subject.
Finally received an e-mail the rejection of our request.
My question is: If the policy of a Cruise Line is offering a refund or transfer when no travel insurance, why bother to say, a passenger who can write a complaint letter? We appeal to all representatives of the carnival, we talked and got no satisfactory answer, then perhaps I can shed some light on this issue.
Answer: After the storm of the decade of December, then February, Snowmageddon, there are many passengers in the event of cancellation of a cruise line similar penalties. But cruise ships stop to think about the cruise fares such as airline tickets and more concert tickets. We are accustomed to being able to change our flights at the last minute (with a right, of course). But would not ask to see Madonna or the Met for a performance, because I could not. Cruise ships are the divas of the travel industry, with some of the more difficult it termination of the policy.
If you cancel at the last minute, and no travel insurance, which usually loses in the cruise fare, without the possibility of a refund or credit. The cruise industry is not likely to change as well as travelers, we need the way we think, to rethink the protection of our vacation dollars. I heard the heartbreaking stories of the cruise has been lost catastrophically due to family death, illness and accidents freak. In the redundancies, abnormal weather conditions and various problems garden theft, and many potential disappointment for cruisers. The number of cruise lines, with exceptions for these people is generally low.
Office of the cancellation of the carnival is slightly different depending on the duration and purpose of the trip. But it is clear that any subsequent cancellation of a penalty of 100%.
Barlow missed the saga stands cruise because his group was told by a representative of Carnival, to defend his cause, said, and there was the possibility of receiving a refund or a conversion into a candle in the future. He did it by fax a letter listed correctly. Then, said Maude Barlow put several officers of the Carnival Informationand ambiguous family felt that the carnival could be able to pay their rates or rebook. An officer reported a minimum of 30 days to process your request, but had a career in this range set. Another said he would do everything to a new book had family on January 3 Candle asked want to receive. Another mother suggested Barlow a personal plea from President and CEO of Carnival to write, and gave an e-mail address and fax number, none of which worked. The family eventually received a letter denying his request.
Barlow increasingly detailed chronicle of the false hopes, I asked the shipping company to investigate your complaint. Carnival maintained their rejection of the company.
Reaffirmed We regret that the wrong direction has been done in this regard and the matter was to the attention of our management solutions for clients such as guidelines, as do justice to this kind of research is that members of the Front Line team, said Jennifer De La Cruz Carnival representative.
Carnival has refused to give the family a refund Barlow, credit transfer or cruise in the future. The family lost the $ 3,880 she paid for the trip.
Not to endanger the light of the many opportunities for travel insurance and the benefits of our program for those who want to buy, we make no exception in our case of termination due to the weather, said De La Cruz said.
How to avoid problems?
Buy travel insurance for your cruise. This is a small percentage of their travel costs and save you a headache if the unthinkable happens. Learn how insurance option for you takes a little research. Do not be influenced by cost, consider, such as exemption from pre-existing conditions, and you buy a third policy is better than buying from the shipping company directly. can help sites like insuremytrip.com, as in your travel agent.
Make sure you understand the policies to govern their cruise. Cruise ships often have their tickets online contracts, and you should get the terms with the cruise package information.
Do not place faith in counseling or oral commitments from representatives of the Company. Basis of the written policy to find out what your right limitationsreally sand.
Consider spending a little time in port before the cruise if your schedule permits, you have a cushion time of flight delay.
